W K Webster has launched an eSurvey product under its in-house ISA network. The system permits claimants to join an eSurvey via a Zoom meeting. The eSurvey will be managed and run by an expert ISA field surveyor from their remote work location.
The eSurvey will consist of an interview with the claimant and the ability for the W K Webster surveyor to direct the claimant in real time to capture video and photographs that can be uploaded direct to the ISA surveyor. The eSurvey report will be completed by the ISA surveyor, based upon the information they have obtained and submitted, as a secure PDF to the W K Webster case handler.
W K Webster observed that the Covid-19 pandemic continued to have a heavy impact on our daily lives. Its staff were now working under the business’s “robust and secure work from home platforms”.
If a client needs to report a claim or arrange a traditional survey, they can follow the usual reporting channels at W K Webster, as all its systems remain fully operational.