In the latest Claims Review (#39, November) from specialist professional indemnity insurance company ITIC, a case is recounted where a ship agent in Central America was arranging for a ship to call at two separate ports before the final destination.
Shortly before loading the agent received revised instructions that 10 containers originally destined for the final discharge port should be unloaded at the second-from-last port. Unfortunately that message was not relayed to the correct person within the agency department and as a result the 10 containers arrived at the final discharge port.
As a result the 10 units had to be shipped back on the next available ship. The agent was held responsible for the costs, which came to US$ 60,000, which ITIC reimbursed.